Our Policies
Terms of Service
At Luna, we strive to provide our customers with a seamless shopping experience. These terms outline the conditions under which we operate our online store. By using our website, you agree to comply with all applicable laws and regulations, and acknowledge that you are responsible for any violations. We reserve the right to modify these terms at any time, so we encourage you to review them regularly for updates. Your continued use of our site after changes constitutes acceptance of the new terms.
Return and Refund Policy
Luna is dedicated to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return it within 30 days from the date of receipt for a full refund or exchange. Items must be returned in their original condition, unworn and undamaged, along with all packaging materials. To initiate a return, please contact our customer service team who will provide you with further instructions. Note that shipping costs for returns are the customer's responsibility unless the product is defective or incorrect. Thank you for being a valued customer at Luna.
Usage Rights and Responsibilities
Customers are granted a limited, non-exclusive, non-transferable license to access our website and use our services for personal, non-commercial use. All content, including text, images, and graphics, is the property of Luna and is protected by copyright and other laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited. By accessing our store, you agree to respect these usage rights and not to engage in any activity that disrupts or interferes with the security or performance of our site.